Welcome, and thank you for your interest in Scrybd ("Scrybd", "we", "our", or "us"). Scrybd offers AI-driven solutions designed to enhance productivity through accurate generation of documentation for use by our clients.
This Privacy Policy explains how we collect, use, and disclose personal information ("personal information" refers to information that directly identifies you or makes you identifiable) when you interact with Scrybd’s websites, mobile applications, and services that link to this Privacy Policy, including our website www.scrybd.io (collectively, the "Site"), and the services offered through the Site (collectively with the Site, the "Service").
Wherever our customers use our Service to submit, manage, or otherwise use content relating to our customers’ end users ("Customer Data") during the provision of our Service, we have contractually committed ourselves to only process such information on behalf and under the instruction of the respective customer, who is the data controller. This Privacy Notice does not apply to such processing and we recommend you read the Privacy Notice of the respective customer if their processing concerns your personal information. For more information, please see our Customer Data section of this Privacy Notice.
How We Collect and Use Information
We collect personal information in connection with your visits to and use of the Service. This collection includes information that you provide in connection with the Service, information from third parties, and information that is collected automatically such as through the use of cookies and other technologies.Information That You Provide
We may collect personal information from you. The categories of information we collect can include:- Service Inquiries and Consultation Requests: We collect personal information that you provide when you inquire about our Service in any way. This information includes your first name, last name, email, phone number, company, and any other information you provide, including your interests in relation to our Service or applicable business information. We use this information to communicate with you about your inquiry or interests.
- Registration Information: We collect personal and/or business information that you provide when you register for an account to use our Service, including the Scrybd platform. This information may include your name, email, and password. We use this information to administer your account, provide you with the relevant services and information, communicate with you regarding your account, the Service, and for customer support purposes.
- Information Collected Through the Use of the Service: You may upload, or transmit files, documents, videos, images, data, or information through your communications with us or your use of the Site (collectively, “User Content”). User Content and any information contained in the User Content, including personal information you may have included, is stored and collected as part of the Service. We use the User Content to provide you with the Service.
- Payment Information: If you sign up for our Service, information is collected in connection with your payment. Depending on your subscription type, you may be able to pay via wire transfer, credit card, or check and we may collect the financial information associated with such payment (e.g., routing and account number, wire transfer information details). Please note that we use third party payment processors, including Stripe, to process credit card payments made to us. As such, we do not retain any personally identifiable financial information in connection with credit card payments, such as credit card numbers. Rather, all such information is provided directly by you to our third-party processor. The payment processor’s use of your personal information is governed by their privacy notice.
- Communications: If you communicate with us through any paper or electronic form, we may collect your name, email address, mailing address, phone number, or any other personal information you choose to provide to us. We use this information to investigate and respond to your inquiries, and to communicate with you, to enhance the services we offer to our users and to manage and grow our organisation. If you register for our newsletters or updates, we may communicate with you by email. To unsubscribe from promotional messages, please follow the instructions within our messages, and review the Control Over Your Information section below. Where instructions to unsubscribe are unavailable in communications, please reach out to us via The Site or support@scrybd.io.
- Marketing Emails: If you sign up to receive news or alerts from us, we collect your email and applicable interests and communication preferences in order to send you regular updates about the Service. We use this information to manage our communications with you and send you information about products and services we think may be of interest to you. If you wish to stop receiving email messages from us, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices). Where instructions to unsubscribe are unavailable in communications, please reach out to us via The Site or support@scrybd.io.
- Employment Applications: If you apply for employment, we collect your contact and demographic information, educational and work history, employment interests, information obtained during interviews and any other information you choose to provide. We use the information provided to evaluate your candidacy for employment, to communicate with you during the application process and to facilitate the onboarding process.
Information from Third Party Sources
We may receive personal information about you from our business partners and service providers and combine this information with other data we collect from you. The third parties may include website and service operators, payment processors, marketing partners, and shipping providers. The information may include contact information, demographic information, information about your communications and related activities, and information about your orders. We may use this information to administer and facilitate our services, your orders, and our marketing activities.Single Sign-On
We may use single sign-on (“SSO“) to allow a user to authenticate their account using one set of login information, including through Google, GitHub, and other services. We will have access to certain information from those third parties in accordance with the authorisation procedures determined by those third parties, which may include, for example, your name, username, email address, language preference, and profile picture. We use this information to operate, maintain, and provide to you the features and functionality of the Service. We may also send you service-related emails or messages (e.g., account verification, purchase confirmation, customer support, changes, or updates to features of the Site, technical and security notices).Social Media
When you interact with our Site through various social media, such as when you click on the social media icon on the Site, follow us on a social media Site, or post a comment to one of our pages, we may receive information from the social network such as your profile information, profile picture, gender, username, user ID associated with your social media account, age range, language, country, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network. We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you.Information from Other Sources
We may obtain information from other sources, including through third-party information providers, our shareholders, customers, or through transactions such as mergers and acquisitions. We may combine this information with other information we collect from or about you. In these cases, our Privacy Notice governs the handling of the combined personal information. We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you.Other Uses of Personal Information
In addition to the uses described above, we may collect and use personal information for the following purposes:- For our business activities, including to operate and improve the Service, and to provide you with the features and functionality of the Service;
- To communicate with you and respond to your requests, such as to respond to your questions, contact you about changes to the Service, and communicate about account-related matters;
- To authenticate your account credentials and identify you, as necessary to log you in and/or ensure the security of your account;
- For marketing and advertising purposes, such as to market to you or offer you with information and updates on our products or services we think that you may be interested in, including to provide other news or information about Scrybd and our select partners;
- For analytics and research purposes;
- To enforce our contracts, including our Terms of Service, to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties;
- To comply with contractual and legal obligations and requirements;
- Enable you to communicate and share files with users you designate;
- To fulfil any other purpose for which you provide personal information; and
- For any other lawful purpose, or other purpose that you consent to.
We may use aggregated and/or de-identified data for any purpose.How We Use Cookies and Other Tracking Technology to Collect Information
We, and our third-party partners, automatically collect certain types of usage information when you visit our services, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “tracking technologies”).
We, and our third-party partners, use tracking technologies to automatically collect usage and device information, such as:- Information about your device and its software, such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to uniquely identify your browser or your account (including, for example, a persistent device identifier or an Ad ID), and other such information. We may also work with third-party partners to employ technologies, including the application of statistical modelling tools, which permit us to recognise and contact you across multiple devices.
- When you access our Sites from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate a device’s location by analysing other information, like an IP address.
- Information about the way you access and use our services, for example, the website from which you came and the website to which you are going when you leave our services, the pages you visit, the links you click, whether you open emails or click the links contained in emails, whether you access the services from multiple devices, and other actions you take on the Site.
- We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the services and to understand more about the demographics of our users.
We use the data collected through tracking technologies to:- Provide and monitor the effectiveness of our services;
- Monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our Site;
- Remember information so that you will not have to re-enter it during your visit or the next time you visit the Site;
- Provide custom, personalised content and information, including targeted content and advertising;
- Identify you across multiple devices;
- Diagnose or fix technology problems;
- Otherwise, plan for and enhance our services.
We and our third-party partners may also use cookies and tracking technologies for advertising purposes.How We Share Personal Information
We may share your personal information in the instances described below. For further information on your choices regarding your information, see Control Over Your Information.- We may share your personal information with third-party service providers or business partners who help us deliver or improve our Service or who perform services on our behalf, which are subject to reasonable confidentiality terms, and may include identifying and serving targeted advertisements, processing payments, providing web hosting services, or providing analytics.
- We may share your information with third parties for marketing purposes.
- Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or other agreements or to protect the security or integrity of the Scrybd services, including to prevent harm or financial loss, or in connection with preventing fraud or illegal activity; and/or (c) to exercise or protect the rights, property, or personal safety of Scrybd, our Customers, visitors, or others.
- We may transfer any information we collect in the event we sell or transfer all or a portion of our business or assets (including any shares in the company) or any portion or combination of our products, services, businesses and/or assets. Should such a transaction occur (whether a divestiture, merger, acquisition, bankruptcy, dissolution, reorganisation, liquidation, or similar transaction or proceeding), we will use reasonable efforts to ensure that any transferred information is treated in a manner consistent with this Privacy Notice.
- If you provided a testimonial, including as part of a customer satisfaction survey, with your consent, we may post your testimonial on our Site. The testimonial, including your name, will be posted publicly and visible to any visitor of our Site.
Control Over Your Information
- Email Communications: From time to time, we may send you emails regarding updates to our Service, products or services, notices about our organisation, or information about products/services we offer (or promotional offers from third parties) that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Where instructions to unsubscribe are unavailable in communications, please reach out to us via The Site or support@scrybd.io. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
- Modifying Account Information: If you have an account for our Service, you have the ability to modify certain information in your account (e.g., your contact information) through the account setting page or a similar option provided on the Service. If you have any questions about modifying or updating any information in your account, please contact us at support@scrybd.io. Please note that Scrybd does not own or control the Customer Data uploaded to our Service by our customers and cannot modify or delete Customer Data except at the request of our customer, or as permitted by our Terms of Service.
Third-Party Tracking and Online Advertising
We may share, or we may permit third-party online advertising networks, social media companies, and other third-party services, to collect information about your use of our Site over time so that they may play or display ads that may be relevant to your interests on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including hashed data, clickstream information, browser type, time and date you visited the website and other information. This information is used to display targeted ads on or through our services or on other websites, apps, or services. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. We may also display targeted advertising to you through social media platforms, such as LinkedIn, Facebook, Twitter, Google, and others. These companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our services or our clients’ services while those users are on the social media platform, or to groups of other users who share similar traits, such as likely commercial interests and demographics. These advertisements are governed by the privacy policies of those social media companies that provide them.Google Analytics and Advertising
We may also utilise certain forms of display advertising and other advanced features through Google Analytics. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimise, and display ads based on your past visits to our services.Cookies and Other Tracking Technologies Opt-Out
Depending on your browser or mobile device, you may be able to set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device.
If you would prefer not to accept cookies, most browsers will allow you to:- Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it;
- Disable existing cookies; or
- Set your browser to automatically reject cookies.
Please note that doing so may negatively impact your experience using the sites, as some features and services on our sites may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and perform certain functions with it. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest-based ads” (Android).Customer Data
In providing our Service, our customers may upload data to our Service, or we may collect data on their behalf, which may include personal information or data about our customers’ end users (“Customer Data”). We collect and process Customer Data as needed to provide our Services to our customers in accordance with our customer agreements. This Privacy Notice does not apply to the processing of Customer Data.Data Retention
We will retain your personal information for the length of time needed to fulfil our business purposes unless otherwise required or permitted by law. Any Customer Data that we have access to shall be retained, stored, and deleted according to our agreement with our business customer.Links to Third-Party Websites and Services
For your convenience, our Service may provide links to third-party websites or services that we do not own or operate. We are not responsible for the practices employed by any websites or services linked to or from the services, including the information or content contained within them. Your browsing and interaction on any other website or service are subject to the applicable third party’s rules and policies, not ours. If you are using a third-party website or service, you do so at your own risk. We encourage you to review the privacy policies of any website or service before providing any personal information.Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly solicit or collect personal information from children under the age of 13. If we learn that any personal information has been collected inadvertently from a child under 13, we will delete the information as soon as possible. If you believe that we might have collected information from a child under 13, please contact us at support@scrybd.io.Changes to Privacy Notice
We reserve the right to change this Privacy Notice from time to time in our sole discretion. We will notify you about material changes in the way we treat personal data by sending a notice to the primary email address specified in your Scrybd account and/or by placing a prominent notice on our Site. It is your responsibility to review this Privacy Notice periodically. When we do change the Privacy Notice, we will also revise the “last updated” date.Contact Us
For additional inquiries about this Privacy Notice, please send us an email at support@scrybd.io.